Privacy Policy

1. Who We Are

Box Broker Ltd is the data controller for personal data collected through www.boxbroker.co.uk and our business operations. Email: info@boxbroker.co.uk.

2. What Data We Collect

We collect and process the following personal data:

• Contact information — name, email address, phone number
• Business information — company name, business address
• Order information — delivery addresses, packaging specifications, payment records
• Communications — emails, enquiry form submissions, call logs
• Website usage data — IP addresses, browser type, pages visited (via cookies — see our Cookie Policy)
  
  

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotes
• Process and manage your orders
• Communicate with you about your job status and delivery
• Send invoices and process payments
• Send follow-up communications and review requests
• Improve our website and services
• Comply with our legal and regulatory obligations
  
  

4. Legal Basis for Processing (UK GDPR)

• Contract performance — processing orders you have placed with us
• Legitimate interests — responding to enquiries, sending follow-up communications, improving our services
• Legal obligation — maintaining financial records, complying with HMRC requirements
• Consent — where we request specific consent, such as for marketing emails (you may withdraw consent at any time)
  
  

5. How Long We Keep Your Data

• Customer order records: 7 years (required for HMRC financial record-keeping)
• Enquiry records (no order placed): 2 years
• Email communications: 3 years
• Website analytics data: 26 months
  
  

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Our manufacturing partners — who receive your delivery address to fulfil your order as data processors. They are contractually bound to use your data only for this purpose.
• Payment processors — our secure payment provider to process your invoice payment
• Courier and logistics partners — to arrange delivery of your order
• Professional advisers — accountants and legal advisers where necessary
• HMRC and other regulatory authorities — where required by law
  
  

7. Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (subject to legal retention obligations)
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Restriction — ask us to restrict processing in certain circumstances

To exercise any of these rights, email info@boxbroker.co.uk. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Changes to This Policy

We may update this policy from time to time. The date at the top indicates the latest version.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work properly and remember your preferences.

Cookies We Use

Your Choices

• Essential cookies cannot be disabled as they are required for the site to work
• Analytics and marketing cookies require your consent — you can accept or decline when the cookie banner appears
• You can change your preferences at any time by clearing your browser cookies and revisiting the site
• You can also manage cookies through your browser settings — see your browser’s help pages for instructions
  
  

Contact

For questions about our use of cookies: info@boxbroker.co.uk